Terms of Service
Buzz Social Media Marketing
Last Updated: January 22, 2026
These Terms of Service (“Terms”) govern the use of services provided by Buzz Social Media Marketing (“Company,” “we,” “us,” or “our”). By engaging our services, submitting payment, or otherwise working with Buzz Social Media Marketing, you (“Client,” “you,” or “your”) agree to these Terms.
If you do not agree, please do not use our services.
1. Services Provided
Buzz Social Media Marketing provides social media management and related marketing services based on the package selected by the Client. Deliverables, posting frequency, and inclusions are defined by the chosen plan.
Services may include, but are not limited to, content creation, scheduling, publishing, strategy, community management, reporting, and platform optimization.
Services are limited strictly to what is included in the selected package unless otherwise agreed upon in writing.
2. Scope of Work Limitations
Services are limited to the deliverables outlined in the Client’s selected package.
Any additional requests including but not limited to extra revisions, meetings, strategy sessions, content volume increases, or work outside the agreed scope require additional fees or a separate written agreement.
Each piece of content includes one (1) round of revisions unless otherwise specified.
3. Client Responsibilities
The Client agrees to:
Provide all necessary assets including branding, imagery, logins, product photos, and relevant materials.
Maintain timely communication and approvals.
Review and respond to content drafts within the timeframe provided.
Maintain access and ownership of all social media accounts.
Ensure all provided materials comply with applicable laws, regulations, and platform policies.
If approvals are not received on time, the Company may publish content as last presented.
Delays caused by the Client do not pause billing, extend posting schedules, or roll over missed content.
4. Platform and Third-Party Dependency
The Client acknowledges that services rely on third-party platforms including, but not limited to, Instagram, Facebook, TikTok, X, Canva, Metricool, QuickBooks, and similar tools.
The Company is not responsible for outages, limitations, disabled features, algorithm changes, removed audio, account restrictions, platform policy changes, or service disruptions caused by third parties.
5. No Guarantee of Results
Due to the nature of social media algorithms and external factors, Buzz Social Media Marketing does not guarantee specific outcomes including sales, engagement, follower growth, lead volume, or virality.
All services are provided using best practices, but return on investment is not guaranteed.
6. Service Interruption
In the event of illness, emergency, or unforeseen circumstances, the Company may temporarily suspend services. The Client will be notified, and services will resume as soon as reasonably possible.
Such interruptions do not constitute a breach of contract.
7. Intellectual Property and Systems Protection
The Client acknowledges that the Company’s internal systems, workflows, templates, strategies, formats, processes, and proprietary tools (“Company IP”) are exclusive intellectual property of Buzz Social Media Marketing.
The Client may continue using final delivered content created during the service period after termination, provided all invoices are paid in full.
This does not include access to or rights to:
Internal workflows
Templates or formats
Content planners or systems
Organizational structures
Strategy frameworks
Internal tools or documents
Unauthorized copying, sharing, duplication, or replication of Company IP is strictly prohibited.
Unauthorized individuals may not be added to Company systems or tools without written approval.
8. Account Access and Ownership
The Client is solely responsible for access to their social media accounts.
The Company is not liable for lost access, password resets, hacks, or platform-related issues. Loss of access does not pause billing or contractual obligations.
9. Payment Terms
All invoices are issued via QuickBooks and are due upon receipt.
Payment processing fees apply as follows:
Bank transfers: 1%
Credit card payments: 2.99%
All payments are non-refundable.
Ownership and usage rights to content transfer only after all outstanding invoices are paid in full.
10. Late Fees and Service Pauses
If payment is not received within five (5) days of the invoice date, all services will be paused until payment is received.
Paused services may reduce the number of posts published. Missed posts do not roll over.
A 1.5% monthly late fee applies to overdue balances.
Non-payment beyond thirty (30) days may result in suspension or termination of services, with all remaining contract fees becoming immediately due.
The Company reserves the right to pursue legal or collection action. All associated costs are the responsibility of the Client.
11. Contract Duration
Services begin on the effective date and require a minimum commitment of six (6) months.
Services may not be paused during the initial six-month term. Any request to pause during this period is considered early termination.
After the initial term, services continue on a month-to-month basis unless terminated with proper written notice.
A 30-day written notice at the start of a billing cycle is required to avoid responsibility for the following month’s invoice.
If services are paused after the initial term and later resumed, the agreement resets to a new six-month minimum.
Organic social growth is a long-term strategy, and meaningful results typically require six (6) months or more.
11. Non-Communication
Failure to communicate or respond for fifteen (15) consecutive days constitutes abandonment of the agreement and will be treated as early termination.
In such cases, all remaining contract fees become immediately due. Ghosting or lack of communication does not release the Client from payment obligations.
12. Termination
After the initial term, a 30-day written notice is required to cancel services.
Requests submitted mid-cycle may result in the next invoice being due in full.
If termination occurs during the initial six-month term, an early termination fee equal to one (1) month of service is due immediately.
Pausing during the initial term is treated as early termination.
13. Indemnification
The Client agrees to indemnify, defend, and hold the Company harmless from any claims, damages, liabilities, or expenses arising from:
Client-provided materials or instructions
Client violations of laws or platform policies
Claims related to content supplied or approved by the Client
14. Force Majeure
Neither party shall be liable for delays or failures caused by events beyond reasonable control, including natural disasters, illness, emergencies, platform outages, or third-party disruptions.
15. Confidentiality
Both parties agree to maintain confidentiality regarding proprietary or sensitive information shared during the engagement.
16. Portfolio Rights
Unless requested otherwise in writing, the Company may display non-confidential work created under this agreement in its portfolio, website, marketing materials, and social channels.
17. Working Hours and Communication
Communication is handled during standard business hours. Messages sent outside business hours will be addressed the next business day.
18. Severability
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.
19. Governing Law
These Terms are governed by the laws of the State of California.
20. Amendments
Any amendments to these Terms must be made in writing and agreed upon by both parties.
21. Entire Agreement
These Terms constitute the entire agreement between the parties and supersede all prior agreements or understandings.